![]() I understand your intention to have opinions from several security platforms, but have in mind that sometimes installing more than one of those programs may conflict with each other and cause the following: In addition, I can also see Sophos Virus Removal Tool and signs of AVG Antivirus and Spybot - Search and Destroy. You have Microsoft Defender enabled, as well as Malwarebytes as an antimalware solution. As to Malwarebytes, I'll give you instructions later to install the latest version.Īs to the several security programs you have/had installed: If you really need Java, it's a security risk to have it out of date and you need to install the latest version at the end of this procedure. You have old versions of Java and Malwarebytes. If you decide to uninstall it, uninstall it along with the unwanted programs in Step 2 below.If you decide to keep it, DON'T use it during the cleaning procedure.But it is your computer and of course your decision. If you don't uninstall it, your computer will probably get infected again, as soon as you use it again. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to the file sharing network by a badly configured program. P2P security measures are easily circumvented and if your P2P program is not configured correctly, you may be sharing more files than you realize. They have always been a target of malware writers and are increasingly so of late. P2P programs form a direct conduit on to a computer. You have μΤorrent installed in your computer. These are my first comments/instructions regarding your FRST logs: Please, be patient, while I analyze your logs.įirst move the FRST tool from D:\Downloads on to your Desktop. ![]() Also, have in mind that all the experts here are volunteers and may not be available to assist when you post. Logs from malware diagnostic or removal programs can take some time to get analyzed. If you are able, I would request you to check this thread at least once per day so that we can resolve your issues effectively and efficiently.Ħ. Otherwise, I will leave the topic due to lack of feedback. If you need some additional time, just let me know. You have to reply to my posts within 3 days. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.ĥ. Additionally, malware can re-infect the computer if some remnants are left. Even if your system is behaving normally, there may still be some malware remnants left over. ![]() If your computer seems to start working normally, don't abandon the topic. If you have such programs, please uninstall them now, before we start the cleaning procedure.Ĥ. Thus, no need to clean the computer, since, soon or later, it will get infected again. Having such programs installed, is the easiest way to get infected. Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Also, do not uninstall or install any software during the procedure, unless I ask you to do so.ģ. Do not run any tools unless instructed to do so. Do not continue if you are not sure, or if something unexpected happens!Ģ. As soon as I have your consent, I'll start the cleaning procedure.ġ. Since the computer seems infected, having μTorrent installed, several security programs running, and a remnant of StopUpdates10 program (SU10Guard.exe), I recommend to first clean the machine and then check the updates issue. So I am attaching the FRST logs and DISM logs. Try to manually start Windows Update from Services.msc - Unsuccessful Turn off Windows Defender and retry DISM commands - Same errorsħ. Running the DISM commands in safe mode - No luckĦ. Windows 10 in place repair using ISO image - Fails with a message - Windows 10 update failedĤ. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logīefore doing a clean install I wanted to see if the problem can be fixed.ģ. All DISM commands return the following error:Īn error occurred while attempting to start the servicing process for the image located at C:\.įor more information, review the log file. I am also unable to install a few packages through the Ubuntu Bash terminal (Windows Subsystem for Linux) I looked up a few solutions and stumbled upon the DISM commands. So the issues started when I noticed Windows Update not being able to start.
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